Return & Refund Policy

We maintain a strict quality control process to ensure all products are delivered in perfect condition. Please read our policy carefully before placing an order.

1. Eligibility for Return / Refund 

Returns and refunds are applicable only if the product is received in a damaged condition. Requests for any other reason will not be accepted.

2. Mandatory Checking at Delivery 

Customers must check the product in front of the delivery personnel at the time of delivery.

- If any damage is found, it must be reported immediately.

- Claims made after the delivery personnel has left may not be considered.

3. Genuine Case Evaluation 

We review every claim carefully. If the issue is found to be genuine after verification, we will proceed with a refund or replacement as appropriate.

4. Proof Requirement To process any claim 

customers may be asked to provide:

- Clear photos or videos of the damaged product

- Packaging condition

- Order details

5. Refund Process 

Once the issue is verified:

- Refunds will be processed through the original payment method or a mutually agreed alternative

- Processing time may vary depending on the payment channel

6. Non-Returnable Conditions

Returns or exchanges will not be accepted for:

- Change of mind

- Minor variations that do not affect product usability

- Issues reported after accepting the product without checking

By placing an order, you agree to the terms stated above.